Introduction
After receiving a property survey report, buyers often discover issues that were not visible during a viewing. These may range from minor maintenance concerns to more serious defects such as damp, roof damage, or structural problems.
In many cases, buyers will raise these issues with the seller and request repairs or a price adjustment. However, sellers do not always agree to carry out repairs or reduce the asking price.
This situation can leave buyers unsure of what to do next.
Whether you arranged a Level 2 Homebuyer Survey or a Level 3 Building Survey, understanding your options when a seller refuses to act is essential.
In this guide, we explain what buyers can do if a seller refuses to fix issues identified in a survey.

Understand the Severity of the Issues
The first step is to carefully review the survey report and understand the severity of the problems identified.
Survey reports typically highlight issues using condition ratings:
- Minor defects that require maintenance
- Issues that need attention but are not urgent
- Serious defects requiring repair or further investigation
Not all issues will justify renegotiation, so it is important to focus on defects that may affect the property’s value, safety, or long-term condition.
Discuss the Findings with Your Surveyor
If you are unsure about the significance of certain issues, it is important to speak directly with your surveyor.
They can help explain:
- Which defects are serious
- Which issues are typical for the property type
- Estimated implications of the problems
This clarification helps you decide how strongly to negotiate or whether further investigation is needed.
Request a Price Reduction Instead of Repairs
If the seller refuses to carry out repairs, one option is to request a reduction in the purchase price.
This allows you to:
- Take control of the repairs after completion
- Choose your own contractors
- Ensure work is carried out to your standards
In many cases, sellers may prefer to reduce the price rather than organise repairs themselves.

Consider the Cost of Repairs
Before making a decision, it is important to understand the potential cost of addressing the issues.
Buyers may choose to:
- Obtain quotes from contractors
- Estimate repair costs based on survey findings
- Factor these costs into their budget
This helps determine whether the property remains a viable investment.
Assess Your Negotiation Position
Your ability to negotiate may depend on several factors, including:
- The level of demand for the property
- Whether there are other interested buyers
- The urgency of the seller’s situation
In competitive markets, sellers may be less willing to negotiate. In slower markets, buyers may have more flexibility.
Understanding your position helps guide your approach.
Decide Whether to Proceed as It Is
In some cases, buyers may decide to proceed with the purchase despite the issues identified.
This may be appropriate if:
- The defects are minor
- The cost of repairs is manageable
- The property still represents good value
However, buyers should ensure they are fully aware of the potential costs and risks before proceeding.
Consider Walking Away from the Purchase
If the issues identified in the survey are serious and the seller is unwilling to negotiate, buyers may choose to withdraw from the purchase.
This is often considered when:
- Structural problems are significant
- Repair costs are high
- Further investigation reveals additional risks
Although walking away can be disappointing, it may help buyers avoid costly problems in the future.
The Importance of a Level 3 Building Survey
If serious issues are identified, a Level 3 Building Survey may provide more detailed insight into the condition of the property.
This type of survey offers:
- In-depth analysis of structural elements
- Guidance on repair options
- Advice on long-term maintenance
This additional information can help buyers make more informed decisions.
How Surveys Help Protect Buyers
A property survey provides valuable protection by identifying issues before the purchase is completed.
Without a survey, buyers may only discover defects after moving into the property, when it is too late to negotiate.
Survey findings allow buyers to:
- Understand the true condition of the property
- Make informed decisions
- Avoid unexpected repair costs
Final Thoughts
It is not uncommon for sellers to refuse to fix issues identified in a survey. In these situations, buyers have several options, including negotiating the price, proceeding with the purchase, or walking away.
The key is to fully understand the condition of the property and the potential cost of repairs before making a decision.
A professional survey provides the information needed to make confident and informed choices during the property buying process.
Need a Property Survey?
If you are purchasing a property and want professional advice on its condition, our experienced surveyors can assist.
MSR Surveying provides:
Contact us today to request a quotation and arrange your survey.